Flexible, Automated Hardware and Software Solutions

Huntron Service and Repair Policy

Service

Huntron products carry a limited one year parts and labor warranty. Extended warranties are available (contact Huntron). Repairs performed by Huntron Service carry a limited 90 day warranty. Huntron will service obsolete products three years from date of last manufacture and within the limits of available parts. Review the Obsolete Products web page for a list of serviced and non serviced products. A Return Maintenance Authorization (RMA) number will be issued before the unit is shipped to Huntron. Do not ship items to Huntron without the RMA number.

Huntron Product (In Warranty)

- The product repair (labor and parts), return packaging and return shipping costs (UPS) are covered at Huntron expense.
- The Customer is responsible for shipping costs to Huntron. Huntron will cover return shipping costs.
- Huntron may have for your use a special travel case for the return of robotic probers.
- If the Customer needs their unit to stay on site, Huntron can send repair parts directly. Huntron Technical Support will identify the needed part number(s) and coordinate installation and performance of the repair by the end user.

Huntron Product (Out of Warranty)

- Customer is charged a minimum of one hour for evaluation of most Distributor products. The current hourly repair rate is $150.00/hour.
- Huntron may have for your use a special travel case for the return of robotic probers.
- The Customer's packaging will be reused unless the packaging is damaged or unsuitable for proper protection of the repaired unit.
- Parts used for repair are priced at US Retail.