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Sensoray 2250 error on new Workstation installation

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Sensoray 2250 error on new Workstation installation
« on: November 11, 2010, 09:19:08 am »
We have seen a couple of users have camera capture problems with their new Prober system installation. When trying to connect to the Prober (in Tools/Options/Hardware) with a 2250 frame grabber, a capture error (start stream) is displayed. Trying a reinstall of the Sensoray SDK software and the 2250 AV Capture driver (in the Device Manager) does not help.
The solution is one of two different things--

- Go to the Program Files/Sensoray/2250/API folder and copy ALL of the files
- Go to the Program Files/Huntron Workstation folder and paste all of the copied files there
- Restart the PC
- Try Huntron Workstation to see if the error still occurs... if no error, great! If yes, continue on...

- Go to the Sensoray web site at www.sensoray.com
- Browse to the Products/Video - Image Capture/Frame Grabbers page
- Locate and select the USB Model 2250 USB MPEG Frame Grabber link
- On the 2250 Product page, select the Software and Manuals tab
- At the bottom of the page, select and download the "Model 2250/2251 Windows SDK"
- Extract the downloaded ZIP file to your PC
- Run the 2250SDK installer
- Once the install is complete...
- Go to the Program Files/Sensoray/2250/API folder and copy ALL of the files
- Go to the Program Files/Huntron Workstation folder and paste all of the copied files there
- Restart the PC
- Start Huntron Workstation again and try connecting to the 2250 frame grabber (Tools/Options/Hardware tab). It should work now. No? Contact Huntron Tech Support.

We should have this issue taken care of in the software release.
Thanks.

Curtis
The most important troubleshooting tool is your eyes.