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cannot get signature from a Tracker 30

EK

cannot get signature from a Tracker 30
« on: July 05, 2010, 02:16:20 pm »
I cannt get signature from from my Tracker 30,
at start up of Huntron workation station 4 a massege saying " CANNOT GET SIGNATURE , RANGE SPECIFIED IS INVALID "
alough the range setting are at the default values
Thank you

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Re: cannot get signature from a Tracker 30
« Reply #1 on: July 06, 2010, 01:11:18 pm »
Hello EK,
Can you be more specific about when and where you see the error? You say during start-up but signatures are not usually captured at that time. Are you trying to scan a component? Can you operate and see signatures manually in the Signature pane/Tracker tab? What is the software version?

Thanks.
The most important troubleshooting tool is your eyes.

EK

Re: cannot get signature from a Tracker 30
« Reply #2 on: July 07, 2010, 12:23:47 am »
my software version is 4.1.3498.19660
plz find attached screen shots of the apppearing message

EK

Re: cannot get signature from a Tracker 30
« Reply #3 on: July 07, 2010, 12:26:03 am »
atlough during manual scanning of a compaonent the same message appear
find attached screen shot

Re: cannot get signature from a Tracker 30
« Reply #4 on: July 08, 2010, 07:03:07 am »
Has the unit worked before?

On this PC?

Verify that the Regional Setting of the PC are set to English(United States)

Verify in Device Manager under Huntron Devices that the Tracker Model 30 Device Driver has loaded correctly.


EK

Re: cannot get signature from a Tracker 30
« Reply #5 on: July 11, 2010, 12:45:26 pm »
the unit was working well on this PC before
plz find attached screen shots for connecting the tracker an d scanner successfully to the PC

EK

Re: cannot get signature from a Tracker 30
« Reply #6 on: July 11, 2010, 12:48:53 pm »
and find also the regional setting

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Re: cannot get signature from a Tracker 30
« Reply #7 on: July 13, 2010, 07:24:28 am »
Would it be possible to try the Tracker on a different PC so we can determine if the problem is hardware or software related?
Thanks.
The most important troubleshooting tool is your eyes.

Re: cannot get signature from a Tracker 30
« Reply #8 on: July 13, 2010, 08:51:26 am »
What has changed since the model 30 was working?

Also go to Tools->Maintenance and start he Tracker Model 30 Diagnostics. Attach a screen capture of the main window.

EK

Re: cannot get signature from a Tracker 30
« Reply #9 on: July 21, 2010, 04:55:49 am »
i have connected the device to another PC but the same message appear,
i also couldnt to "Verify hardware" using the Diagnostic Tool because i dont have AUX module

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Re: cannot get signature from a Tracker 30
« Reply #10 on: July 26, 2010, 09:29:39 am »
Hello EK,
Are you able to run the "Calibration" routine in the Tracker Model 30 Diagnostics? The "Verify Hardware" routine is for the Huntron factory and is not normally used by end users.
Thanks.

Tech Support
The most important troubleshooting tool is your eyes.